1. General
1.1 These terms of service (hereinafter the Terms) govern the relationship between 1DOX Digital OÜ (VAT no EE102244748, address Maakri 30, 15014 Tallinn, Estonia; hereinafter the Provider) and any person using the 1DOX portal at 1dox.eu (hereinafter the Portal; the person hereinafter the User).
1.2 The Portal is an online environment for storing and managing documents, signing them electronically (including inviting other persons to sign), drafting and editing documents, using company workspaces, and using AI assistance features (hereinafter together the Service).
1.3 The User may be a natural or a legal person. When using a company workspace, the User acts on behalf of the represented legal person and confirms having the authority to do so.
1.4 Nothing in these Terms restricts the statutory rights of a consumer.
1.5 The current version of the Terms, with its effective date, is always available in the Portal. If specific conditions apply to a particular service, those specific conditions prevail in case of conflict.
2. Account and acceptance of the Terms
2.1 An account is created by signing in with an eID means (for example ID-card, Mobile-ID or Smart-ID) or by registering with an e-mail address and password.
2.2 The User accepts the Terms by confirming them in the registration form when creating an account, or by signing in to the Portal — the sign-in page states this clearly. The Provider records the time of acceptance and the version of the Terms accepted.
2.3 The User keeps their sign-in means (password, eID means) secure and does not let third parties use them. Actions taken through the account are deemed taken by the User.
2.4 The User provides accurate and up-to-date information when creating and using the account.
2.5 A person invited to sign may sign a document through the link sent to them without creating an account. Section 5 applies to such signing.
3. Plans and fees
3.1 The Service has a free plan and paid plans. The current prices and plan limits (including document counts, AI usage volume and feature availability) are set out in the Portal's price list.
3.2 Prices are in euros and include value-added tax.
3.3 A paid plan renews automatically for the selected billing period (monthly or annual), and the fee is charged at the start of each period from the payment method chosen by the User, through a payment service provider.
3.4 The User may cancel a paid plan at any time; the cancellation takes effect at the end of the current billing period. Fees for a period already started are not refunded, except under the right of withdrawal in section 10 or where the law provides otherwise.
3.5 If charging the period fee fails, the Provider notifies the User and retries the payment. If the payment finally fails or the plan lapses, the workspace remains in read-only mode for up to 90 days, after which the free plan's limits apply. Documents are not deleted because a plan lapses.
3.6 The Provider may change prices and plan limits by giving at least 30 days' notice in the Portal or by e-mail. A User who does not agree with a change may cancel the plan before the change takes effect.
3.7 The conditions of the Enterprise plan are agreed in a separate agreement.
4. Prepaid signing balance
4.1 Electronic signatures are charged per signature from the User's prepaid balance. The price of a signature depends on the signing method and the volume in the billing period, and is set out in the Portal's price list.
4.2 A new account receives a one-time starter credit, the amount of which is shown in the Portal. The starter credit and other credits granted free of charge are not redeemable in money.
4.3 The prepaid balance can be topped up in the Portal through a payment solution. No interest is paid on the balance.
4.4 Starting a new signing ceremony requires the minimum balance shown in the Portal. A signing already in progress is never interrupted because of the balance.
4.5 On closing the account, the unused prepaid balance (excluding the starter credit and other credits granted free of charge) is refunded on the User's request, less reasonable transfer costs.
5. Electronic signing
5.1 Signatures are created through qualified trust service providers. Under Article 25 of the eIDAS Regulation (EU) No 910/2014, a qualified electronic signature has the equivalent legal effect of a handwritten signature.
5.2 A signed document is packaged as an internationally standardised container (ASiC-E), whose validity can also be verified outside the Portal.
5.3 The Provider is not a party to the documents signed in the Portal and is not responsible for their content or legal consequences. The persons who drafted and signed a document are responsible for its content.
5.4 The Provider keeps an evidentiary log of signing (who signed or accessed a document, when, and by which method).
5.5 When inviting others to sign, the User confirms having the right to use the invitee's contact details. An invitee may report abuse in the Portal; in case of abuse the Provider may restrict the sending of invitations.
6. Content and acceptable use
6.1 Documents and data uploaded to the Portal belong to the User (or the person they represent). The Provider obtains only the rights necessary to provide the Service: to store, display, process and transmit documents (for example for signing, or to fulfil an AI feature the User has invoked).
6.2 It is prohibited to use the Service to store or distribute unlawful content, to infringe the rights of others, to send spam invitations, to disrupt the operation of the Service, or to circumvent its limits.
6.3 The Provider may request information from the User to comply with anti-money-laundering and counter-terrorist-financing laws, and may refuse or suspend the Service if a reasonable suspicion of unlawful use arises and the User does not dispel it.
6.4 In case of a violation referred to in sections 6.2 or 6.3, the Provider may suspend the account or an individual feature, notifying the User unless the law requires otherwise.
7. AI features
7.1 The Portal includes optional AI features (for example drafting assistance, document chat and search). They are used only when the User invokes them.
7.2 When a feature is invoked, the relevant document content is processed through the Provider's AI sub-processor under an agreement that prohibits using the content for model training. The list of sub-processors is available in the Portal.
7.3 AI output is an aid, not legal advice. The User reviews the output before using it.
7.4 AI usage is metered in tokens according to the plan.
7.5 The User may connect their own external AI assistant to the Portal. The connection acts with the User's rights and is subject to the plan's volume limits; in a company workspace, connecting requires the workspace administrator's permission.
8. Personal data and retention
8.1 Personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679. For account and billing data the Provider is the controller; for personal data contained in the User's documents it is a processor acting on the User's instructions.
8.2 A data processing agreement (DPA) and the list of sub-processors are available to business customers in the Portal. Documents are stored in the European Union.
8.3 The User may delete their account at any time in the settings. Before deletion, an export of the User's data is sent to them. On deletion, the account and the User's personal data are removed; signed documents that also carry other parties' signatures, and the evidentiary log records, are retained, because they also evidence the rights of those other parties. Deleting an account does not delete other persons' documents or signatures.
8.4 Deleted files are restorable for the period stated in the plan, after which they are removed permanently.
9. Liability
9.1 The Provider provides the Service with due care and keeps it available, but does not guarantee uninterrupted operation. Maintenance is announced in advance where possible.
9.2 The Provider is not liable for failures of trust service providers, payment service providers, or the User's own devices or eID means.
9.3 The Provider's liability is limited to the fees the User has paid for the Service during the preceding 12 months and does not cover indirect damage. The limitation does not apply in case of intent or gross negligence, or to the extent limiting liability is prohibited by law, including towards consumers.
10. Consumer right of withdrawal
10.1 A consumer has the right to withdraw from a paid plan or a prepayment within 14 days of concluding the contract.
10.2 By ordering immediate performance, the consumer agrees that the provision of the Service starts immediately. On withdrawal, the fee is refunded in proportion to the unused part; amounts paid for signatures already consumed and service already used are not refunded.
10.3 A withdrawal notice can be submitted using the contact details in section 12.5.
11. Term and termination
11.1 The contract is concluded for an indefinite term, until the User deletes the account or the contract is terminated under these Terms.
11.2 The Provider may terminate the contract for a material breach, granting a reasonable period to remedy it. On the grounds referred to in sections 6.2–6.4, use may be suspended or the contract terminated without advance notice.
11.3 On termination, the User has the right to download or export their documents before the account is closed, unless the law prohibits it.
12. Changes to the Terms and final provisions
12.1 The Provider may amend the Terms by publishing a new version with its effective date in the Portal and by giving at least 30 days' notice of material changes. Continued use of the Service after the effective date constitutes acceptance; a User who does not agree may terminate the contract before the change takes effect.
12.2 These Terms are governed by Estonian law.
12.3 The Parties aim to resolve disputes by negotiation. Failing agreement, disputes are settled by Harju County Court. A consumer may also turn to the Estonian Consumer Disputes Committee (ttja.ee) or use the EU online dispute resolution platform.
12.4 In case of conflict between the Estonian and English versions of the Terms, the Estonian version prevails.
12.5 Contact: 1DOX Digital OÜ, Maakri 30, 15014 Tallinn, e-mail info@1dox.site.